Go Ahead! Unleash a contagious customer success culture.
Barry’s 30 year track record of entrepreneurial success providing investors with double-digit and triple-digit ROI, as founder and CEO of technology consulting, IT staffing, commercial development, software engineering and business to business service companies is derived from his guiding business philosophy, which is to take exceptional care of the customer and celebrate the success of his employees. These principles are articulated in his previous books, The Magic Wand: Creating Exceptional Customer Experience: A Leadership Fable – and in his 1998 book Customer Success, both are available on Amazon.com. The latest book is a consolidation of his success on how to build an exceptional culture around the success of the customer.
Go Ahead – set your people free to lead their domain – to be proactive, to deliver what your customers really want before they ask. Set them free to help you stay ahead.
Unleash the positive peer pressure that comes from a customer success culture. It is not based on rules – it is a mindset and it is contagious. People prefer an uplifting, energetic, problem solving culture. It is a lot of fun.
Business owners, CEOs, Customer Success and Customer Service Directors and their employees.
Kindle Direct Publishing
The "feeling" needs to combine professional with action and an uplifting environment. Customer success is a very proactive mindset. This is an uplifting book, designed to set the framework for any business to enjoy a fantastic culture.