There are only three solutions for a non-performing or under-performing organisation: change it, commence operating with a new structure and/or cease its operation.
Hammersley & Bones operate in the first two areas. They work with organisations to reconnect them with the people they are established to serve or help establish new ways of working that meet the needs of today's world. At the heart of their approach is the importance of the customer as the overarching imperative. Be they a tax payer, a donor or a purchaser of a product or service putting the person who is paying clearly at the centre of the organisation drives different behaviours.
People notice the difference, feel empowered and want to engage with these organisations as they are positive places that have an impact for good.