Outsourced order fulfillment for eCommerce retailers. Same day shipping and 2 day delivery. Services and software that make it all happen (like Amazon but we don't sell our own products). www.webgistix.com
Internal posters to promote our company values. Needs to be consistent with corporate logo/colors shown in the logo. Audience is warehouse and front office team members and customers who visit our facilities. I would like to see a version that just has the values, and then one that has the values with the additional text describing each value.
Here are the values.
WEBGISTIX CORE VALUES
WEBGISTIX CORE VALUE #1
1. GET IT DONE RIGHT.
GET IT DONE NOW.
KEEP GOING AT IT TILL THE CUSTOMER SAYS WOW!
We understand that our customers rely on us to handle a key part of their customer experience, order fulfillment and inventory management. We take this responsibility seriously and know that we need to deliver results far exceeding those that the customer can achieve on the own. That means treating every order, every inquiry, and every issue with great urgency and seeing things through to completion. The job isn’t done until the issue is resolved to the customers’ satisfaction, which takes follow up and a positive attitude.
WEBGISTIX CORE VALUE #2
2. COMMUNICATE IT.
COMMUNICATE IT.
THEN COMMUNICATE IT AGAIN.
We understand that communication is the key to strong relationships with our coworkers, our customers and our partners. We take great care and make an extra effort so that all necessary people are fully informed of a situation, regardless of whether we like the result. Providing the necessary background in our communication is the key to solving problems, resolving issues and fully understanding the magnitude of our actions
WEBGISTIX CORE VALUE #3
3. EMBRACE AND DRIVE POSITIVE CHANGE
We understand that change is a constant and in order to be the market leader we need to constantly change and improve the services we provide our customers and the processes that run Webgsitix. We need to always listen to our customers and look for ways to improve the customer experience and deliver our services better, faster, and more cost effectively so our customer realize a distinct competitive advantage in the marketplace.
WEBGISTIX CORE VALUE #4
4. DELIVER MORE VALUE FOR LESS COST
We believe in working hard and putting in the extra effort to get things done. We believe in operational excellence and realize that there is always room for improvement in everything we do. This means that our work is never done. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. We use mistakes as learning opportunities.
We must never lose our sense of urgency in making improvements. We must never settle for "good enough" because good is the enemy of great. While our goal is to become a great company, we also want to become the greatest eCommerce order fulfillment service company in the world. We set and exceed our own high standards, constantly raising the bar for competitors and for ourselves.
WEBGISTIX CORE VALUE #5
5. BE PASSIONATE AND COMMITTED
Our purpose is to deliver superior value to our customers through order fulfillment. This means we all need to live, eat, and breath order fulfillment. You owe it to your coworkers and our customers to be passionate and committed to delivering the services that differentiate the company and give our customer with a competitive advantage in the marketplace. If you can’t be passionate and committed, the electric company might be hiring.
Being passionate and committed means we are available when our customers or colleagues need us. We take pride in sharing our knowledge and expertise. We know what we don’t know and where to find answers. We take ownership and are accountable for results. We constantly study the industry and look for ways to give our customers a bigger and bigger advantage over competitors.
WEBGISTIX CORE VALUE #6
6. BE RESPECTFUL AND LOYAL
We know that we need great team of people operating in a great ecosystem to deliver a great customer experience. This starts with respect. Respect for coworkers, customers, partners and suppliers. It means respecting the differences and similarities of all people involved. It means understanding the other person’s role and what they need to be successful.
WEBGISTIX CORE VALUE #7
7. SUPPORT THE COMMUNITY
The function of business is to add value to customers, employees, shareholders and the community in a positive way. Part of taking care of the customer very well means we have the resources to add additional value to the communities where we live and work to make them better for everyone.
WEBGISTIX CORE VALUE #8
8. LAUGHTER, FUN, AND FAMILY ARE LIFE’S TREASURES
Life is short. We take our responsibility at Webgistix seriously but also know that laughter, fun, and family are what make life worth living. Our customers’ have families and by doing a great job for them we allow them to enjoy more laughter, fun and family time, which give us more laughter, fun and family time. We understand that not everything will work out every time and sometimes you just need to smile and give a little extra and know you are doing the very best possible.
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