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The 30 year history of Deluxe Freight is a testament to the professionalism of the business in a sector that is often characterised by short company life spans. The growth of the business has been built on executing every element of operation and management in both a professional and intelligent manner with a focus on building quality into the customer offer.
DF customers can expect appropriate, ethical business like standards of behaviour in all their interactions with the business and a level of identification with their objectives that demonstrates the DF intent for long-term relationships.
All aspects of the operation must convey that professionalism, both in delivery and presentation. That applies equally to the companies people and it’s on road equipment. Customer responsiveness is demonstrated not only in speed, but also in offering solutions outside the expected parameters that can help provide a competitive edge to customers.
Best Equipment – Agility - Innovation.
DF employs only the best people and strives to give them the best equipment with which to deliver the premium outcomes for customers
The company fosters a culture of innovation where all are engaged in continually improving administrative and operational processes, behaviours and situational responses. The twin drivers for innovation are customer benefit and company profitability.
Responding to customer needs is critical and is combined with the ability to think outside the square and offer solutions that demonstrate agility and flexibility without sacrificing quality and integrity.
All touch points with internal and external audiences will be a reflection of the professionalism that sets DF apart from the mass transport market.
Premium Logistics – Specialised
Competing for every piece of general freight does not drive the DF business. It is founded on fulfilling the specific needs of its customers by providing solutions built around unique elements of customer logistic tasks. Those unique elements may either be the nature of the freight and care required and the degree of end to end solution or difficulty of the route / solution provided.
A key company objective is to engage with customers in determining the best solution for their individual needs, not to rely on " one size fits all" offer. The outcome will provide customers with peace of mind in logistics and allow the customers to focus on their key value drivers.
When all costs are considered, including the unseen costs of using non-premuim Logistics services, the DF solution is a financially sensible outcome that supports the customer’s business profitability.
Reliable – Tailored Solutions - Cost Efficient
DF takes the anxiety out of the logistic needs by offering a solution that is focussed around customer needs. The care taken by all DF staff is based on the company’s philosophy of not playing the volume game. As a ‘niche’ competitor, DF has built its success by understanding customer’s unique and specialised needs.
DF will devote time and resources to fully understanding customer needs and identifying where the company can add value, reduce risk and create cost efficiencies.
The systems and processes DF employee’s provide customer assurance through ‘Delivery in full on time’ ( DIFOT) and, where required, total customer transparency using robust reporting and tracking tools.
A natural outcome of understanding the customers’ needs and providing reliable tailored solutions is a cost effective outcome which values continuity and quality of service, peace of mind and minimising the opportunity for remedial costs to occur.